Summary

An enterprise manufacturing company was unsatisfied with the performance of their email security solution. It missed obvious attacks, the existing process around reported emails was largely manual, and a significant amount of bandwidth was consumed in remediation after attacks. The organization hesitated to change solutions because they had a limited budget and were unsure whether an alternative would significantly improve the service. With help from members of Gabriel Defense, they were able to assess their current solution and identify a new architecture and software that met their specific needs. Implementation went smoothly with no disruption, and the new system performed even better than expected; the company was more secure, the IT team had more bandwidth for other projects, and the new tool cost less money than their previous solution. The impact was massive, and their IT team even reported receiving kudos from their CEO and other executives on the impact they personally witnessed.

The Challenge

Seamlessly switching between an existing email security solution and a new solution that also leveraged existing Microsoft licensing. The existing tool was missing obvious attacks, did little to filter out spam emails, required a separate interface for users to release quarantined emails, and relied on a manual process to respond to attacks and reported phishing emails.

The Solution

• Leverage existing Microsoft licensing to enable a first layer of defense from email attacks
• Purchase a new email security solution that included
• Artificial Intelligence to identify malicious emails
• An integration to detect phishing attacks in Microsoft Teams messages
• Automation of analysis and response to reported phishing emails
• Elimination of quarantined emails and the associated interface
• Spam email sorting automatically for all users with the ability for users to teach the system by dragging and dropping emails where they want them
• Implement both solutions in coordination with their Microsoft Exchange team according to industry best practices
• Communicate the changes to the userbase and educate them on the benefits

The Result

The organization saw a massive decrease in unblocked email attacks, which saved their IT team from spending time remediating attacks. Automating reported emails also saved users time from being involved in the manual investigation process. Users also saved time by automatically sorting their emails to remove spam from their inbox and placing it in a separate “promotional folder.” The combination of time savings and more effective security controls led to an estimated savings of $698,373 in the first year, and the $5,000 the organization saved on licensing by switching to the new email security solution.

Key Benefits

• Calculated total benefit of $698,373 (operational impact, employee impact, and risk avoidance) in the first year
• $5,000 saved annually versus the previous email security solution
• 60% increase in true positive email attacks identified and blocked per month
• Phishing detection and response extended from email to also include Microsoft Teams
• 99% reduction in manual tickets related to phishing emails
• Over 15 IT team hours saved per week from automation of emailbased attack response
• Elimination of spam email inbox and autosorting of promotional emails both saving over 1,000 employee hours total across the organization in 6 months
  
  

Tools & Services

• Email Security Solutions
• Ticketing System
• Artificial Intelligence
• Microsoft Exchange

Why Gabriel Defense

• Provide customers with confidence in an effective and minimally disruptive deployment of whatever solution works best for their organization
• A comprehensive configuration aligned with industry standards and best practices to ensure maximum value from an investment
• Extensive experience in implementing many different security solutions and developing the necessary processes and procedures to enable effective operation